Tour Refund and Cancellation Policy
Effective Date: 8 September 2023
1. Cancellation by Customers
At Flores Discovery, we understand that plans can change, and we aim to provide a flexible booking experience for our valued customers. Please review our cancellation policy for tours before making a reservation.
2. Cancellation Terms
2.1. Cancellation Period: Cancellation terms may vary depending on the specific tour package booked. Please refer to the individual tour listing on our website for the applicable cancellation period.
2.2. Cancellation Fees: If you cancel your tour booking within the cancellation period, you may be subject to cancellation fees. These fees are outlined in the specific tour listing and are intended to cover administrative costs and potential lost opportunities for rebooking.
3. Cancellation by Flores Discovery
3.1. Insufficient Bookings: Flores Discovery reserves the right to cancel a tour if there are insufficient bookings to make it economically viable. In such cases, we will notify you as early as possible and provide a full refund or offer an alternative tour, if available.
3.2. Unforeseen Circumstances: We may need to cancel a tour due to unforeseen circumstances such as natural disasters, political instability, or other events beyond our control. In such cases, we will work with you to reschedule the tour or provide a full refund, excluding non-refundable expenses already incurred.
4. Requesting a Cancellation or Refund
To request a tour cancellation or refund, please contact our customer support team at firstname.lastname@example.org. Be sure to provide your booking details, including the tour name, date of booking, and any other relevant information. We will review your request and respond within 2 business days.
5. Refund Process
5.1. Refund Method: Refunds will be processed using the same method as the original payment. Please allow 6 business days for the refund to reflect in your account.
5.2. Non-Refundable Expenses: Please note that certain expenses, such as non-refundable booking fees or third-party charges, may not be eligible for a refund.
6. Changes to this Policy
Flores Discovery reserves the right to update or modify this Tour Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website, with the “Effective Date” updated accordingly. Please check this page periodically for updates.
7. Contact Us
If you have any questions or concerns about this Tour Refund and Cancellation Policy, please contact us at Contact Us.