**Last updated: [30 Nov 2025]**
Welcome to FloresDiscovery.com (“we,” “us,” or “our”). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or utilize our services.
By accessing or using FloresDiscovery.com, you accept the terms outlined in this Privacy Policy.
1. **Information We Collect**
We may collect the following types of information:
1.1 **Personal Information**
When you reach out to us, make an inquiry, or book a trip, we may collect:
- Full name
- Email address
- Phone number / WhatsApp number
- Country of residence
- Booking details (dates, number of guests, preferences)
1.2 **Automatically Collected Data**
When you access our website, we automatically gather:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on the site
- Referring websites
This data is utilized to enhance website performance and user experience.
1.3 **Cookies and Tracking Technologies**
We employ cookies, pixels, and similar tracking technologies for:
- Analytics (Google Analytics, Search Console)
- Advertising and remarketing (Google Ads, Facebook/Instagram Ads)
- Improving site functionality
You can disable cookies in your browser settings if you wish.
2. **How We Use Your Information**
We utilize your information to:
- Respond to inquiries and provide trip details
- Process bookings and communicate about your reservation
- Enhance website performance and customer experience
- Send updates, promotions, or special offers (only if you opt in)
- Maintain safety, legal compliance, and prevent fraud
We will never sell your personal information.
3. **Sharing of Information**
We may share your information with:
3.1 **Service Providers**
Including:
- Local tour partners
- Boat operators
- Payment processors
- Customer service platforms (email/WhatsApp)
Only the minimum necessary data is shared to complete your booking.
3.2 **Legal Compliance**
We may disclose information if required by:
- Law enforcement
- Government authorities
- Court orders
3.3 **Business Transfers**
In the event that FloresDiscovery.com undergoes a business transition (merger, acquisition, etc.), customer data may be transferred as part of the business assets.
4. **Data Security**
We implement reasonable administrative, technical, and physical safeguards to protect your data. However, no website or internet system is completely secure. We encourage you to take your own precautions (e.g., avoid using public Wi-Fi for sensitive communications).
5. **Data Retention**
We retain personal information only as long as necessary for:
- Booking management
- Legal obligations
- Business operations
You may request deletion of your data at any time (see Section 8).
6. **Your Rights**
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request correction or deletion of your information
- Withdraw consent (for newsletters/marketing)
- Request limitation of processing
- Request a copy of your data
To make a request, please contact us at: info@floresdiscovery.com
7. **International Data Transfers**
As we operate in Indonesia and serve international customers, your data may be transferred to and processed in other countries. We ensure compliance with applicable data protection laws for such transfers.
8. **Contact Us for Data Requests**
For any privacy-related questions, corrections, or deletion requests, please contact:
**Flores Discovery**
Email: info@floresdiscovery.com
Website: https://floresdiscovery.com
9. **Third-Party Links**
Our website may contain links to third-party services (such as Instagram, TripAdvisor, Google Maps, etc.). We are not responsible for the privacy practices of these external sites. Please review their individual privacy policies.
10. **Updates to This Privacy Policy**
We may update this Privacy Policy periodically. The “Last Updated” date at the top of this page will reflect the latest revision.