Who We Are
Welcome to Flores Discovery. Our official website address is floresdiscovery.com . We specialize in the curation and operation of land tours, island-hopping expeditions, scuba diving experiences, and phinisi liveaboard cruises throughout Flores and Komodo National Park.
Information We Collect & Why
When you interact with our website, such as by submitting a booking request, making an inquiry, or contacting our team, we may collect information including your name, email address, telephone or WhatsApp number, travel details, and other information required to arrange your requested services.
We may also collect basic technical information such as browser type, device information, IP address, and website activity for security, performance monitoring, analytics, and spam prevention.
Booking & Travel Information
When you make a booking or request a travel service, we may collect information necessary to organize your trip. This can include accommodation details, arrival and departure information, passenger numbers, dietary requirements, diving qualifications, or other information relevant to your tour.
We only request information that is reasonably necessary to communicate with you and provide the services you have requested.
Media & User Uploads
If you upload photographs, documents, or other files to our website, please avoid including unnecessary embedded location information such as EXIF GPS data.
Cookies & Tracking
Flores Discovery may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website performance, and provide a better browsing experience.
Some third-party services integrated into our website may also place their own cookies according to their respective privacy policies.
Embedded Content from External Platforms
Our website may include content or services from third-party platforms such as Google Maps, YouTube, social media services, booking tools, or other external providers.
These services may collect information about your interaction with their content according to their own privacy policies.
How We Use Your Information
Personal information may be used to respond to inquiries, process bookings, coordinate transportation and tours, communicate itinerary information, provide customer support, improve our services, prevent fraud or misuse, and meet applicable administrative or legal requirements.
Sharing of Information
Where necessary to provide your travel arrangements, relevant information may be shared with trusted service providers such as drivers, guides, boat operators, accommodation providers, dive operators, or other suppliers involved in delivering your booked services.
We do not sell your personal information to third parties.
Data Retention & Security
We retain personal information only for as long as reasonably required to provide our services, maintain booking and transaction records, comply with accounting requirements, resolve disputes, or satisfy applicable legal obligations.
Reasonable administrative and technical measures are used to protect personal information against unauthorized access, alteration, disclosure, or loss.
Your Privacy Rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to information that we may be required to retain for legal, accounting, safety, or legitimate business purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, operational practices, or applicable requirements. The latest version published on this page will apply.
Contact Our Team
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact Flores Discovery through our Contact Page .